Teak HQ's Hassle-Free Return Policy: A Guide to Your Outdoor Furniture Satisfaction

Understanding Our Return Policy

We want you to love your purchase. Here’s what to expect from our outdoor furniture return policy so patio furniture returns, exchanges, and replacements are straightforward and transparent.

When a return is eligible

• Return requests must be initiated within the return window shown on your order confirmation or account.
• Items should be in new condition: unused, unassembled, and in original packaging with all hardware, tools, tags, and manuals.
• Cushions and textiles must be clean and unlaundered; protective films (if any) should be intact.
• Normal teak characteristics—color variation, grain patterns, tiny pin knots, and slight oil marks—are part of authentic teak and not defects.
• Assembled, installed, or weather‑exposed items are not typically eligible for teak furniture returns unless there’s a verified defect.

How to start returning outdoor items 1) Have your order number ready and contact our support team or start a request from your account. 2) Share clear photos (item, packaging, any issue) so we can recommend the best solution. 3) Receive a Return Merchandise Authorization (RMA) and shipping instructions. 4) For freight items on pallets, we’ll help arrange carrier pickup at a convenient time; smaller parcels include a printable label. 5) Pack securely in original cartons and protect corners/edges to avoid transit damage.

Exchanges made easy

• Prefer a different size, configuration, or finish? Our furniture exchange process lets you swap after your return is in transit or inspected.
• Any price difference is charged or credited; we’ll confirm totals before proceeding.
• For defective or mis-shipped items, we can expedite replacements and coordinate exchanges door-to-door.

Damages and defects

• Inspect deliveries on arrival. If packaging is visibly compromised, note it with the driver or refuse delivery and contact us.
• Report concealed damage promptly with photos. We’ll resolve with replacement parts, a full replacement, or a return.

Refunds and fees

• Refunds are issued to your original payment method after the item is received and inspected.
• Any applicable shipping, handling, or restocking costs will be disclosed during authorization—no surprises.
• If your order shipped free, we’ll outline whether any outbound freight costs apply to change‑of‑mind outdoor living returns before you ship anything back.

Exclusions to note

• Final-sale, clearance, and customized or made‑to‑order items (including special-order cushions) are not returnable unless defective.

Helpful tips for smooth returns

• Keep all packaging and pallets until you’re sure the fit and finish work for your space.
• Unbox on a clean surface; test placement before assembly.
• Measure doorways, gates, and stairwells prior to delivery to minimize return risk.

Timeframe for Returns

Timing is central to Teak HQ’s outdoor furniture return policy. To make planning easy, your exact return window is listed on your order confirmation and within your Teak HQ account. The timeframe generally begins on the date the carrier marks your shipment as delivered, not the date of purchase. For multi-box shipments or sets that arrive on different days, each box’s delivery date may control the deadline for that specific piece.

To qualify as on time, submit your return or exchange request within the stated window. Once Teak HQ approves the request, you’ll receive instructions for returning outdoor items; shipping the product back can occur after approval as long as you follow the provided ship-by date. If you prefer a different size or style, the furniture exchange process uses the same request-by deadline as a standard return.

A few common timing scenarios:

• Freight or curbside deliveries: The clock starts when the carrier records a successful delivery.
• Partial shipments: If a teak dining set is split into separate deliveries, each item’s return clock may start on its individual delivery date.
• Preorders/backorders: The timeframe begins at delivery, not when you placed the order.
• Gifts: The recipient can initiate patio furniture returns using the order number and delivery ZIP code, within the same window.

Some items and situations can affect eligibility or timing:

• Final sale/clearance items may not be returnable. Check the product page for any “final sale” note before purchasing.
• Customized or personalized items (such as special-order cushions) can have different rules and may not follow standard teak furniture returns.
• Freight damage or defects should be reported promptly after delivery so Teak HQ can file carrier claims; this process is separate from change-of-mind returns and helps protect your timeline.
• Seasonal promotions may announce extended windows for outdoor living returns; if an extended window is active, it will be stated on the site or in your order confirmation.

To stay within the timeframe, keep all original packaging and avoid assembling or using items outdoors until you’re sure they’re right for your space. For example, if you’re comparing bar stools in two finishes, open boxes carefully, keep tags attached, and request an exchange before the listed deadline. If you’re unsure of your exact date, contact Teak HQ support with your order number so there’s no risk of missing the window.

Condition of Returned Items

To qualify under our outdoor furniture return policy, items must arrive back in clean, resalable condition. Every return is inspected on arrival, so careful handling and packaging matter. If the product shows signs of use or weathering, a partial refund or denial may apply.

What we look for:

• Unused and unweathered: No outdoor exposure, water marks, sun fade, or patina. For teak furniture returns, do not oil, seal, stain, or paint the wood. Silvering, sanding, or applied finishes indicate use.
• Original packaging: Return in the factory box with all internal foam, corner guards, bags, and inserts. Include every component—hardware, bolts, caps, levelers, glides, touch-up parts, and assembly tools.
• Unassembled when possible: If an item was assembled, disassemble carefully and repack securely. Avoid stripped threads, over-tightened screw marks, or dented plug caps.
• Damage-free surfaces: No scratches, dents, chips, mildew, or odors (including smoke, perfume, or cleaning chemicals).
• Clean and dry: Wipe away dust and debris; do not power-wash or use chemicals that alter color or sheen.
• Textiles and cushions: New condition only—no pet hair, lint, odors, makeup/sunscreen transfer, creases from prolonged use, or laundering. Keep tags attached and bagged.
• Accessories: Covers, care kits, and small goods should be unopened where applicable.

Examples to guide you:

• A lounge chair tried briefly indoors and reboxed with all protectors is typically eligible for patio furniture returns.
• A bench assembled and placed outside for a weekend—showing faint silvering or water rings—does not meet like-new standards for returning outdoor items.
• Cushions placed for a quick fit-check with tags on are usually acceptable; once washed or kept on a patio for use, they are not.

Packing for transit:

• Use original cartons whenever available. Reinforce seams, protect corners, and over-box when needed.
• Freight-size items should be re-palletized and fully strapped/shrink-wrapped to prevent rub marks and edge damage.
• Losses from inadequate packaging may reduce the refund.

Natural wood notes:

• Color variation, grain differences, and minor knots are normal in teak and not defects. Alterations (oiling, staining, cutting, drilling new holes) void eligibility.

Before you start the furniture exchange process or ship anything back, take clear photos of the item and packaging. Contact our team with those images to confirm condition and next steps for outdoor living returns. This helps protect you and speeds up processing. If your order arrived incorrect or damaged, notify us right away and keep all packaging for claims.

How to Initiate a Return

Starting a return is straightforward. Follow these steps to begin under our outdoor furniture return policy and keep your refund or exchange moving quickly.

1) Gather your details

• Have your order number, delivery address, and the item(s) you want to send back.
• Note whether you prefer a refund or to start the furniture exchange process for a different size, style, or finish.

2) Check eligibility

• Ensure items are in new, resellable condition with all original packaging, hardware, and manuals.
• Repack accessories (cushions, covers, glides) with the main item.
• For assembled pieces, plan to disassemble back to the original shipping configuration.

3) Submit your request

• Log in to your Teak HQ account to request a return, or contact Customer Care with your order details.
• Share a brief reason (e.g., too large for space, color mismatch, changed mind) to help us streamline patio furniture returns.

4) Add photos (recommended)

• Include clear images showing the item’s condition and packaging. If the carton arrived scuffed or the product has a defect, include close-ups. This speeds approval for teak furniture returns and outdoor living returns.

5) Receive authorization and instructions

• You’ll get a return authorization with shipping directions. Freight items typically require a scheduled pickup; smaller parcels may use a drop-off label.
• Any applicable costs or carrier specifics will be outlined at this stage before you proceed.

6) Prepare for transit

• Use original boxes and inserts. Protect teak surfaces with foam or wrap to prevent rubbing.
• Remove and bag all hardware. Tape hardware bags to an inner panel so they don’t shift.
• For heavy pieces, move on blankets and avoid dragging across pavers or decking.

7) Ship or schedule pickup

• Affix the provided label and follow pickup or drop-off instructions.
• Keep tracking info and any pickup receipt until your return is completed.

8) Refunds and exchanges

• After inspection at our warehouse, refunds are issued to your original payment method.
• If you opted to exchange—say, swapping a 72-inch table for a 60-inch, or trading lounge chairs for benches—your replacement will be arranged once the return is processed.

Example: Returning two teak lounge chairs

• Disassemble the backrests, bag bolts and washers, place foam corners on teak frames, and re-box each chair in its original carton. Submit photos of both packed boxes with your request to expedite approval.

If your item arrived damaged, contact us promptly with photos of the packaging and product so we can prioritize a remedy before returning outdoor items.

Packing and Shipping Instructions

Start by requesting a return authorization. Contact Teak HQ support within your outdoor furniture return policy window and wait for your Return Merchandise Authorization (RMA) and carrier instructions. Do not ship items without an RMA; unauthorized patio furniture returns may be refused at the warehouse.

Document the condition. Take clear photos of each item, including any defects, before packing. This protects you during inspection for teak furniture returns and outdoor living returns.

Prepare the item for shipment:

• Clean and dry the surfaces; remove loose debris. Do not oil or treat the teak before returning.
• Disassemble when applicable. Place all hardware, screws, and caps in a sealed, labeled bag and secure it to the frame or pack it in the same box.
• Wrap each piece with foam or thick paper, then use edge guards on tabletops, arms, and legs. Avoid plastic directly against wood in humid conditions to reduce moisture trapping.
• Use double-wall cartons for small pieces; for larger frames, use factory packaging if available.

If you no longer have original packaging:

• Choose sturdy boxes sized to limit shifting, and fill voids with cushioning.
• For tables, benches, and lounge frames, use corner protectors and an extra layer on contact points.
• For cushions and umbrellas, place in plastic bags to protect from moisture, then box.

Freight vs. parcel guidelines:

• Small items and accessories usually ship parcel (UPS/FedEx). Affix one label per box and include the RMA inside and outside.
• Large or heavy items (e.g., a 6–8 seat dining table, sectional frames, bar tables, benches) typically ship LTL freight. Place items on a pallet, keep all cartons within the pallet footprint, use corner boards, stretch-wrap, and two ratchet straps. Label each carton and the pallet with the RMA.

Pickup and delivery logistics:

• Freight pickups are curbside; ensure driveway access and someone available to sign. Apartments/condos may require loading-dock scheduling—check building rules.
• Protect packed items from rain and direct sun while awaiting pickup.

Exchange options:

• If you’re using the furniture exchange process, Teak HQ will confirm availability of the replacement item after your return is scanned or inspected. To speed timing, some customers choose to place a new order and receive a refund when the return is processed—ask support which option applies before returning outdoor items.

Final check before shipping:

• Verify all parts, cushions, and hardware are included.
• Confirm labels are legible and match the RMA.
• Photograph the packed boxes/pallet for your records.

Following these steps helps minimize transit damage and speeds up processing under the outdoor furniture return policy.

Refunds and Exchanges Explained

Understanding how refunds and exchanges work helps you shop with confidence. Here’s how Teak HQ’s outdoor furniture return policy typically applies to patio furniture returns and other outdoor living returns, from teak furniture returns to accessories.

Eligibility and condition

• Items should be in new, unused condition with all hardware, cushions, and manuals included.
• Keep original packaging, crates, or pallets whenever possible; this protects the piece when returning outdoor items.
• Have your order number and proof of purchase ready so we can locate your shipment and expedite your request.
• Some items may be marked final sale or non-returnable; check the product page notes before ordering.

How refunds are issued

• Start by requesting authorization so we can provide return instructions tailored to your order and delivery method.
• Once the item is received and inspected, refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit.
• If a return involves multiple boxes (for example, a dining set with chairs and a table), the refund is processed after all pieces arrive and are inspected.
• Outbound shipping is free within the mainland USA; return transit arrangements and any related costs, if applicable, will be clarified during authorization.

Furniture exchange process

• Prefer a different size, finish, or configuration? Request an exchange authorization and let us know the replacement SKU.
• We’ll confirm availability, any price difference, and the most efficient way to coordinate pickup and delivery.
• Example: If your 60-inch teak dining table feels tight on a smaller deck, you can exchange for a 48-inch version and receive a credit for the difference once the original is received and inspected.

Damages, defects, or wrong items

• If your order arrives with freight damage or a manufacturing issue, report it as soon as possible and include photos of the packaging and the affected areas.
• We’ll arrange a replacement part, a full item replacement, or a return and refund, depending on what resolves the issue fastest.

Real-world examples

• Lounge chair not matching your cushion palette? Exchange for the alternate finish.
• Ordered two benches but only need one? Return the unused bench in original packaging for a refund after inspection.
• Received the wrong bar stool height? We’ll help swap to the correct size with clear next steps.

Damaged or Defective Products

If something arrives damaged in transit or with a manufacturing defect, Teak HQ’s outdoor furniture return policy is designed to resolve it quickly and clearly. Our goal is to repair, replace, or exchange your piece with minimal disruption to your outdoor living plans.

Natural variations vs. defects Teak is a natural hardwood. Variations in grain, minor color differences, small knots, or the gradual silvering patina from weather exposure are normal and not considered defects. Examples of issues that qualify as damage or defect include:

• Broken or cracked components (e.g., a split bench slat or table top)
• Misaligned or missing hardware, or pre-drilled holes that prevent assembly
• Bent frames, crushed corners, or deep gouges from freight handling
• Severe warping that stops a chair, barstool, or table from sitting level

What to do when your order arrives

• Inspect the boxes and product at delivery. If you see visible freight damage, note it on the carrier’s paperwork before signing.
• Photograph the packaging, shipping label, and the affected areas from multiple angles.
• Save all packaging and do not assemble a damaged item.
• Contact our support team as soon as possible with your order number, photos, and a brief description of the issue and your preferred resolution (replacement part, full replacement, or exchange).
• For concealed damage found after unboxing, follow the same steps and reach out promptly.

How we resolve patio furniture returns and exchanges Once we review your claim, we guide you through the furniture exchange process. Depending on the issue, typical outcomes include:

• Replacement parts (e.g., a new arm, leg, or hardware kit for a lounge chair)
• Full item replacement for irreparable defects
• An exchange for a comparable model if the original is no longer available
• Return authorization and instructions for returning outdoor items that cannot be repaired or exchanged

Real-world examples

• A dining table top arrives with a corner crushed during freight: we document the damage and arrange a replacement top or full table replacement.
• Bar stools with mis-drilled holes that won’t align: we supply corrected parts or swap the stools.
• A garden bench with a pronounced crack along a load-bearing slat: we replace the slat or the entire bench, depending on the extent.

A few quick tips to make teak furniture returns smoother: open cartons carefully, hold onto packaging until you’ve inspected each piece, and assemble on a flat, clean surface to spot issues early.

Non-Returnable Items

To keep your experience straightforward, it helps to know which products are excluded from our outdoor furniture return policy before you buy. These exclusions protect product integrity, safety, and customization work that can’t be resold.

The following categories are not eligible for patio furniture returns or exchanges once shipped, except where required by law or if an item arrives defective or damaged in transit:

• Custom and made-to-order items

Examples: bench cushions cut to size, umbrellas in non-stock fabrics, piping/contrast trim, monogramming, special-order finishes. Because these are produced to your specifications, teak furniture returns are not accepted for preference changes.

• Personalized or modified products

Items that have been assembled, drilled (e.g., adding an umbrella hole), cut, stained, sealed, or otherwise altered.

• Used or installed items

Products showing signs of use, outdoor exposure, odors, pet hair, or installation marks. Returning outdoor items is limited to new, unused condition in original packaging.

• Final Sale and clearance

Items marked Final Sale, Warehouse Deal, or Sample are not returnable and are excluded from the furniture exchange process.

• Opened care products

Cleaners, brighteners, sealers, oils, and maintenance kits that have been opened or partially used.

• Natural-material characteristics

Normal variations in teak are not defects and aren’t eligible for outdoor living returns. Examples include: - Color variation from blonde to honey - Mineral streaks or small knots - Minor checking (hairline surface cracks) as wood acclimates - Oil marks that dissipate with exposure - The natural silver-gray patina that develops outdoors

• Replacement parts and accessories

Hardware kits, glides, replacement slats, cushion cores/inserts, and custom-cut components.

• Gift cards and swatches

Physical and digital gift cards, as well as fabric or finish swatches, are non-returnable.

• Commercial/bulk orders

Trade or volume purchases may follow different terms and are generally not eligible for standard returns; remedial options typically focus on repair or replacement of defective units.

Tips to avoid a non-returnable situation:

• Confirm measurements, clearances, and access paths.
• Order swatches before committing to a custom fabric.
• Review care instructions if you plan to oil or seal teak.
• Inspect freight deliveries upon arrival and note any damage with the carrier before signing.

If you’re unsure whether a specific item is returnable, contact support prior to purchase so we can align your order with the appropriate return or exchange options.

Contact Our Support Team

Need help with a return or exchange? Our team is here to guide you through every step of the outdoor furniture return policy so you can make decisions with confidence.

To speed things up, have the following ready when you reach out:

• Order number and the email or phone used at checkout
• The item(s) you’re returning or exchanging (product name or SKU)
• Reason for the request and whether you prefer a refund, exchange, or replacement part
• Clear photos or a short video showing the issue, packaging, and any labels
• Delivery date and whether the item is unused or assembled

How to start your request:

• Use the contact options listed on the Teak HQ website to open a support ticket for patio furniture returns or exchanges.
• Share the details above in one message to reduce back-and-forth.
• If your shipment arrived damaged or with missing parts, contact us as soon as possible—ideally before assembly—so we can resolve it quickly.

What happens next:

• We’ll verify eligibility under our outdoor furniture return policy, including teak furniture returns and other outdoor living returns.
• You’ll receive clear instructions on packaging, return labels if applicable, and pickup or drop-off options. Original packaging is best; if you no longer have it, we’ll advise on acceptable alternatives.
• If you choose the furniture exchange process, we’ll outline timing, availability, and next steps. When possible, we’ll arrange an expedited replacement or replacement parts to keep your project on schedule.
• We’ll confirm any applicable costs (for example, return shipping or restocking) in advance. Outbound shipping on original orders is free within the mainland USA; returning outdoor items may have different terms, which we’ll make transparent.

Examples we handle every day:

• Wrong-size bench: We help process an exchange and provide reboxing guidance to protect the teak finish.
• Freight damage: Share photos of the carton and any scuffs or dents; we coordinate the carrier claim and send a replacement.
• Finish or color variance: If it doesn’t suit your space, we walk you through returning unused items or discuss alternatives.
• Missing hardware: We ship replacement hardware or parts directly—often faster than a full return.

Resolution timeline:

• Refunds are issued after the item is received and inspected. Processing times may vary by payment provider. You’ll get status updates at each step so you always know what’s next.

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