Refund policy

Your satisfaction is our top priority. Our teak furniture is made with the finest quality materials so we rarely have any problems. But if your item is damaged or defective in some way, we are more than happy to assist you. Because teak furniture is custom made and so difficult to ship, we generally do not accept returns after an item has been delivered. We recommend doing a detailed assessment of your site, climate, and needs before you make your purchase from us.

I want to cancel my order: If the product you order is a "stock item" and it hasn't been shipped out yet, we can cancel the order and issue you a full refund with no penalty. If you fail to notify us that you would like to cancel your order before it has shipped, please refer to scenario 3 below.

An item appears to have been damaged during shipping: If anything in your shipment appears to have been damaged during shipping, we are more than happy to assist you. Please take a picture of the damaged piece(s) and be sure to keep all packaging materials in case a shipping claim needs to be filed. Discarding shipping materials or box contents waives your right to get your piece(s) replaced. If your product is damaged, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item(s) were damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out an entire replacement product or part at our own discretion at no cost to you.

I want to return my teak furniture: As stated above, because our teak furniture is made to order and because the furniture is so difficult to ship, we typically do not accept returns. for stock items, returns are accepted within 30 days, but a 15% restocking fee will be applied and it will be the customer's responsibility to return the item in new condition to us. We recommend doing a detailed assessment of your site, climate, and needs before you make your purchase from us.